Senior Business Analyst- AI and Digital

United States·Richmondsenior

Business AnalystData & AI

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Quick Summary

Overview

FOREVER US This year, we celebrate 20 years of Forever New. Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later,

Technical Tools

Business AnalystData & AI

This year, we celebrate 20 years of Forever New.

Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries

What We Offer

~1 min read

As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:

✓A generous 40% employee discount (plus regular discounts for family and friends)

✓Daily subsidised coffee and lunch from our in-house café

✓Loyalty and birthday leave to celebrate the moments that matter

✓Recruitment referral incentives to help us find great people

✓Wellbeing and sustainability programs to support you and the planet

✓Ongoing learning and development opportunities

✓Service awards and recognition initiatives

✓Subsidised car parking for a smooth commute

✓A vibrant head office in Richmond – Melbourne’s creative hub

✓The chance to be part of a truly global brand, spanning 5 continents

Join Forever New as our Senior Business Analyst - AI & Digital and play a key role in shaping how AI, automation and digital technology transform our business. Partnering across business and technology teams, you’ll turn challenges and opportunities into smart, practical solutions and drive high-impact initiatives from discovery through to delivery.

Lead discovery and translate business challenges into clear requirements, future-state processes and practical solutions
Identify and shape high-value AI, automation and digital opportunities across the business
Define requirements for AI agents, Copilots, intelligent workflows and conversational solutions
Partner with our AI Centre of Excellence, business stakeholders, technology specialists and external vendors
Lead business analysis across initiatives from requirements and solution definition through to testing, implementation and adoption
Support digital and Ecommerce initiatives that enhance customer experience and operational efficiency
Develop business cases, assess benefits and ROI, and turn insights into clear recommendations
Help drive responsible AI adoption through strong governance, privacy, security and risk practices

Requirements

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You’re a commercially minded and solutions-focused Business Analyst who can connect business needs with technology and turn complex challenges into clear, actionable solutions.

3+ years’ experience in senior business analysis or project delivery roles, ideally across retail, Ecommerce or digital environments
Demonstrated experience working across AI, automation or digital initiatives
Hands-on exposure to AI technologies such as Microsoft Copilot Studio, Azure AI Foundry, AI agents, Power Platform or Microsoft 365 Copilot
Strong experience across discovery, requirements gathering, process mapping, user stories and acceptance criteria
Confidence developing business cases and recommending solutions to complex business problems
Strong analytical capability and experience using Excel, web analytics or business intelligence tools
Excellent facilitation, communication and stakeholder management skills, with the confidence to work across business, technical and senior stakeholder groups
An understanding of AI governance, privacy, security, risk and change management

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

Think Customer
Respect for All
Keep it Simple
Take Responsibility
Act with Pace

Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins. Apply now to make this your moment.

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