Total Rewards Specialist 1, Full Time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

• Initial training period: Monday–Friday, 8:30 AM – 5:00 PM

• Post-training schedule: Monday–Friday, 9:00 AM – 6:00 PM

The Total Rewards Specialist 1 responds to inquiries related to benefit programs and policies over the phone, in writing or person. Key responsibilities include resolution of matters pertaining to employee benefit programs, including life, health, medical/dependent care spending accounts, COBRA as well as retirement plans.

• Responds to employee questions and inquiries about employee benefits programs and policies.

• Identifies and assesses customers’ needs to achieve satisfaction.

• Builds trust with customers through open and interactive communication.

• Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.

• Meets department customer service call handling targets.

• Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints. Determines appropriate resolution in partnership with department leadership.

• Keeps records of customer interactions, process customer accounts and file documents.

• Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

• →

  Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• →

  Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• →

  Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• →

  Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.