Business Analyst

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

• →Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes.
• →Build and maintain strong relationships across cross-functional teams and leadership.
• →Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of businesses.  
• →Develop a comprehensive global business reporting dashboard using SQL based on business needs. 
• →Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts.
• →Perform quartile analysis to inform tactical and strategic approaches for sales performance management.
• →Conduct root cause analysis to provide continuous insights to stakeholders and leaders.
• →Establish data capture mechanisms.
• →Ensure proper Data Management on an ongoing basis.

• Bachelor’s degree in Business, Data Analytics, Information Systems, or related field.
• 2-3 years of experience in data reporting and analysis. 
• Proven track record in stakeholder communication and management, reporting, and data analysis.
• Excellent communication and presentation skills — able to summarize data findings into strategic insights. 
• Data analysis and reporting skills (Google workspace, Excel, Tableau).
• Background in a sales data environment, with experience managing KPIs of Sales representatives. 
• Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup, etc.
• Prior experience in putting together a reporting framework and business review presentations from a data perspective. 
• Experience working in Business Process Outsourcing and is used to a very fast-paced environment. 

• Fixed schedule Monday to Friday 9am to 6pm
• 5 days, 100% on site - 75 Eglinton Avenue E, Toronto

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.