CA Senior Liability Claims Specialist

The Senior Liability Claims Specialist manages moderately complex to highly complex automobile and general liability claims, including bodily injury, property damage, and litigated cases. This role is focused on achieving fair, accurate, and cost-effective claim outcomes while protecting client interests and ensuring compliance with applicable guidelines. You will oversee claims throughout the lifecycle, from initial coverage verification and investigation to reserving, settlement decisions, and ongoing communication. The position requires sound judgment, strong analytical skills, and the ability to manage claims within delegated authority limits. You will collaborate with clients, claimants, and internal teams to resolve challenging cases and maintain high service standards. This opportunity is well suited to an experienced claims professional who thrives in a detail-oriented, fast-paced environment. The role offers a competitive hourly pay range and a comprehensive benefits package for eligible full-time employees.

• At least five years of experience handling general liability claims, including high-exposure and/or litigated claims.

• At least two years of experience handling automobile liability claims.

• A bachelor’s degree or an equivalent combination of education and relevant professional experience.

• A current adjuster’s license in the state where the position operates is required; multistate adjuster licensing is preferred.

• Experience handling claims involving municipalities is an advantage.

• Strong knowledge of liability claims investigation, coverage evaluation, claim compensability, reserving, payment authorization, and litigation-related claim management.

• Excellent written and verbal communication skills, with the ability to explain claim status and complex information clearly to different stakeholders.

• Strong analytical, critical-thinking, and problem-solving abilities, including the capacity to assess evidence and determine appropriate claim actions.

• Proficiency with computers and Microsoft Office applications, particularly Excel and spreadsheets, with the ability to learn new systems and tools quickly.

• Excellent organizational and time-management skills, including the ability to prioritize multiple claims and meet deadlines.

• Strong interpersonal skills and the ability to build productive relationships with clients, claimants, colleagues, and other parties.

• The ability to work independently, exercise sound judgment within delegated authority, and collaborate effectively with a team.

• A commitment to accuracy, professionalism, quality service, and consistently meeting or exceeding performance expectations.