Bank Reception Administrator

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology and Orthopaedics

In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.

• →Be welcoming, patient focused and deliver a high standard of customer service
• →To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
• →To always practice and maintain a high standard of confidentiality and exercise absolute discretion in the use of all patient/consultant and staff information.
• →To undertake various clerical duties
• →Shifts are to cover planned annual leave and sickness

• Experience in customer service, reception and/or administration is highly desired
• Previous experience in a face-to-face customer service environment preferable (Healthcare, Retail, Hospitality)
• Someone who is highly organised, accurate and comfortable working in a fast-paced environment
• Must be a good communicator, a team player and have good computer literacy

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together