Membership Data Analyst

•    Analyse membership and customer data to answer business questions and provide clear, data-driven recommendations
•    Work with stakeholders to understand business challenges and identify opportunities where data can support decision-making
•    Source, manipulate and interrogate data from multiple systems to produce reliable analysis and insights
•    Use analytical and statistical techniques to identify trends, patterns and opportunities within customer data
•    Support the delivery of regular reporting, as well as ad-hoc analysis requests across membership and customer engagement activities
•    Present findings in a clear and engaging way, helping technical and non-technical audiences understand the story behind the data
•    Contribute to cross-functional projects that use data and insight to improve member and customer outcomes
•    Share knowledge, best practice and success stories to help build a strong analytics community across Co-op

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Experience working in a data analysis or analytics role, ideally within a customer, membership or retail environment 
•    Strong SQL skills with experience extracting, transforming and analysing data from multiple sources
•    Advanced Excel skills, you’re able to use different formulas and techniques to manipulate data, spot trends and produce meaningful insight
•    The ability to translate complex data into clear insights and recommendations for a range of audiences
•    Experience creating data visualisations and presenting insights in a clear and compelling way
•    A collaborative approach, with experience working closely with stakeholders and colleagues across different teams
•    A commercial mindset and a passion for using data to improve member experiences and business performance
•    Strong attention to detail and experience validating data, identifying anomalies and ensuring the accuracy and integrity of analysis and reporting outputs

We know some people may hesitate to apply if they don’t meet every requirement. At Co-op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
 

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.