Real Estate Servicing Analyst

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We are actively seeking a talented Real Estate (RE) Servicing Analyst to join the Investments team in our Newport Beach, CA office.

The RE Servicing Analyst will facilitate loan set-up and system adjustments in our mortgage loan servicing system (“MLSS”) and assist borrowers with all loan servicing needs for the commercial real estate loans serviced by Pacific Life. Additionally, this role supports the risk management team with ensuring adequate property and casualty insurance coverages exist, premium payments are processed and all insurance requirements are met and properly documented.    

As a RE Servicing Analyst, you’ll play a key role in Pacific Life’s growth and long-term success by facilitating loan set-up and system adjustments in our mortgage loan servicing system (“MLSS”) and assisting borrowers with all loan servicing needs for the commercial real estate loans serviced by Pacific Life. Additionally, this role supports the risk management team with ensuring adequate property and casualty insurance coverages exist, premium payments are processed and all insurance requirements are met and properly documented. You will fill an existing role that sits on a team of approximately 20 people in the Investment division. Your colleagues will include fellow real estate commercial loan servicing and insurance administration professionals.

• Interpret loan documents and load new loans and transaction updates to the MLSS per established procedures and stated deadlines.
• Provide technical, research, and application support for MLSS-related projects.
• Provide support for various reporting, audit and compliance requirements.
• Facilitate the monthly mortgage loan billing process, ensuring accurate bills are delivered to borrowers within the specified timeframe.
• Compare actual insurance coverages to coverages required in loan documents to determine deficiencies and follow up/resolve issues with appropriate parties in order to mitigate any risk exposure to Pacific Life.
• Review and process invoices related to insurance renewals.  Administer insurance premium payments and casualty claims. 
• Perform escrow audits for insurance impound accounts.

• Undergraduate (four year) degree with a concentration in business preferred.
• 2-3 years working experience in commercial mortgage banking, commercial loan servicing, and/or property insurance administration.
• Strong knowledge of Excel and Word, and the ability to quickly learn new program applications
• Excellent organizational skills with the ability to manage multiple projects at once and to meet deadlines under pressure.
• Strong customer service, verbal and written communication skills
• Strong logical and analytical skills (ability to research, identify issues and problem solve)
• Self-starter who can work independently and demonstrate initiative

• Demonstrate a thorough working knowledge of loan documents and concepts, and/or property insurance.
• Provide strong analytical and organizational skills.
• Display the ability to be detail oriented and to work well under deadline pressures.
• Demonstrate ability to provide excellent written and verbal communication skills including but not limited to strong customer service skills.
• Proficiency in software applications for real estate investment analysis including Microsoft Word, Excel, SharePoint, Outlook, and the ability to quickly learn new program applications.

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The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.