Project Technical Lead, Workflow Automation & Integration Partners

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

The Project Technical Lead, Workflow Automation & Integration partners with business stakeholders, architects, product owners, and engineering teams to deliver workflow automation, integration, and digital transformation solutions across the Workforce Benefits Division.

This individual contributor role serves as the technical lead for complex projects, providing leadership throughout the solution lifecycle from requirements gathering and solution design through implementation, testing, deployment, and production support. The role is responsible for identifying opportunities to automate business processes, improve operational efficiency, and enable a highly connected technology ecosystem through workflow orchestration, APIs, integrations, and AI-enabled capabilities.

This role collaborates across all layers of the technology stack, including user interfaces, application services, databases, APIs, integrations, and supporting infrastructure. The ideal candidate combines strong business analysis skills with technical expertise to translate business objectives into scalable and secure technology solutions that drive measurable business outcomes.

This role will be located in one of our offices either in Newport Beach, CA, Charlotte, NC or Omaha, NE.

• Lead workflow automation, integration, and digital transformation projects supporting Workforce Benefits business capabilities.
• Partner with business stakeholders to analyze current and future business processes and identify opportunities to streamline workflows, reduce manual effort, and improve customer and operational outcomes.
• Serve as the technical lead for initiatives involving workflow management, APIs, system integrations, automation platforms, and AI-enabled solutions.
• Translate business requirements into technical specifications, process flows, workflow diagrams, API requirements, and data mapping documentation.
• Collaborate with solution architects, Full-Stack Developers, and enterprise technology teams to design scalable, secure, and maintainable solutions.
• Participate in all stages of the software development lifecycle, including requirements analysis, system design, development support, testing, deployment, and production support.
• Develop and maintain technical documentation, including process flows, sequence diagrams, system specifications, API documentation, source-to-target mappings, operational procedures, and support documentation.
• Partner with Product Owners and Scrum Masters within a Scaled Agile environment to refine backlogs, define acceptance criteria, and establish measurable outcomes.
• Support Quality Assurance activities by defining business scenarios, testing requirements, and end-to-end validation criteria.
• Provide technical leadership and guidance across project teams while influencing solution decisions and ensuring alignment with architecture and development standards.
• Serve as an escalation point for workflow, integration, and production support issues and lead root cause analysis efforts.
• Evaluate emerging technologies, automation tools, and AI solutions to improve business processes and delivery effectiveness.
• Establish and measure KPIs and business outcomes related to automation, operational efficiency, quality, and customer experience.

• Bachelor's degree in Computer Science, Information Systems, Engineering, Analytics, or a related field.
• 8+ years of experience in technical project leadership, workflow automation, integration, or software delivery.
• Experience leading cross-functional technology initiatives as an individual contributor.
• Experience gathering, analyzing, and documenting business, functional, and technical requirements.
• Experience with MuleSoft, Appian, REST APIs, file-based integrations, microservices, and event-driven solutions.
• Strong understanding of workflow management, process automation, business process analysis, and system integration concepts.
• Experience working across multiple layers of the technology stack, including APIs, application services, databases, and integration platforms.
• Experience supporting Agile or Scaled Agile teams and delivery methodologies.
• Strong stakeholder management, communication, facilitation, and problem-solving skills.
• Ability to drive initiatives forward in ambiguous environments while balancing business and technical priorities.

• Experience with Workflow Benefits business capabilities including enrollment, underwriting, claims, and policy administration.
• Experience with workflow orchestration and business process automation platforms.
• 3+ years of experience supporting API-led integrations and modern integration architectures.
• Knowledge of EIS policy administration systems.
• Experience working within a Full-Stack Development organization supporting end-to-end software delivery.
• Experience leveraging AI technologies to improve operational efficiency and decision-making.
• Experience defining and measuring business outcomes through KPIs, operational metrics, and automation goals.

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.