AVP, Operations Technology Transformation Lead

• Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.

• Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.

• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.

• Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, GenAI, and automation.

• Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.

• Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.

• Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.

• Guide the development of orchestration layers, self-service portals, and unified processing workflows.

• Build and mentor high-performing technology teams, including internal staff and contractors.

• Support upskilling initiatives such as GenAI Academy and agile/DevOps training.

• Collaborate with HR and L&D on strategic workforce planning and role definition.

• 10+ years of experience in technology leadership roles, preferably in life and annuity insurance.

• Proven success in leading large-scale transformation programs with measurable outcomes.

• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.

• Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.

• Exceptional communication and stakeholder management skills.

• Experience in managing hybrid teams and vendor partnerships.

• Strategic thinker with a bias for action and continuous improvement.

• Comfortable navigating ambiguity and driving clarity in complex environments.

• Passionate about talent development and building inclusive, high-performing teams.

Be at the forefront of technology transformation, shaping the future of our enterprise and driving meaningful change. If you are a visionary leader with a passion for innovation and operational excellence, we invite you to apply.

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.