Service Dispatcher

• →Answer incoming service calls with professionalism, empathy, and a customer-first attitude
• →Schedule service calls, preventive maintenance, tune-ups, and annual service contract work
• →Coordinate technician schedules and dispatch field personnel efficiently
• →Communicate with technicians throughout the day regarding job assignments, updates, and customer needs
• →Process service-related billing, parts usage, labor entries, and invoicing
• →Reconcile technician billable and non-billable hours
• →Manage service contracts, including setup, renewals, scheduling, and terminations
• →Support inventory control by accurately tracking parts usage and assisting with vehicle restocking
• →Coordinate gas check programs by contacting customers, explaining services, and scheduling appointments
• →Resolve customer concerns and escalate complex issues when necessary

We're looking for someone who is:

• Highly organized and detail-oriented
• An excellent communicator with strong listening skills
• Skilled at multitasking and prioritizing competing demands
• Dependable and accountable
• Comfortable working with computer systems and office technology
• Analytical and solution-focused
• Professional, courteous, and team-oriented
• Able to remain calm and effective in a dynamic, fast-paced environment
• Flexible to work overtime when business demands require it

• High school diploma or equivalent preferred
• Customer service, dispatching, scheduling, or administrative experience is a plus, but we're willing to train the right candidate
• Experience working with service operations, inventory, or billing is helpful
• Knowledge of petroleum products, heating equipment, or service industries is beneficial but not required

If you're a customer-focused professional who enjoys coordinating people, solving problems, and making every day run a little smoother, we encourage you to apply today.