Quality Control Manager

United States·Knoxvillemid

Manufacturing & ProductionQuality Manager

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Quick Summary

Key Responsibilities

documents deficiencies, determines root cause, and tracks corrective action to closure. Maintains QC activity records, inspection results,

Technical Tools

Manufacturing & ProductionQuality Manager

Builds and runs a proactive, statewide Quality Control (QC) Program spanning Facilities Engineering O&M, Custodial, and Construction service lines, focused on preventing — not just catching — non-compliance.

Responsibilities

~1 min read

→Establishes a systematic inspection schedule across all functional areas to verify service delivery standards.
→Builds and administers a non-conformance process: documents deficiencies, determines root cause, and tracks corrective action to closure.
→Maintains QC activity records, inspection results, and corrective actions within the National Computerized Maintenance Management System (NCMMS) to support data integrity and GSA transparency requirements.
→Analyzes QC data and performance trends to drive continuous operational improvement.
→Supports development and tracking of the contract's Acceptable Quality Levels (AQLs), including service call response, maintenance completion, and utility performance metrics.