Customer Field Representative

Job Summary

Accurately read and record readings from all customers' meters with assigned routes, according to schedule, billing requirements and customer or company requests. Collects customer accounts. Connects and disconnects service (electric).

What you will do

• Accurately read and record meter readings, includes resetting demand meters and changing charts, tapes or cartridges.
• Arranges appointments or self-reads for inside meters.
• Report and replace broken or missing meter seals.
• Report damage to meters and signs of tampering.
• Maintain good public relations with customers.
• Verify customer meter numbers and names.
• Explain company policies and report complaints and questions.
• Observe all metering and service installations; report irregular or hazardous conditions.
• Visually check for inoperative clocks or potential indicating devices.
• Read load research meters using only hand held devices with a probe (no lap tops).
• Upload and download processors for information transfer.
• Change cartridges on residential/commercial meters.
• Complete meter reading recheck requests for customers or billing personnel.
• Complete final read requests for customers and conduct postings.
• Performs duties as required for satisfactory operation of credit and collection policies in a manner that encourages positive customer relations.
• Performs disconnections and reconnections of electric meters on residential services (selfcontained, single phase up to 200 amps, and no network meters).
• Makes periodic change-outs of single-phase electric meters (residential services single phase up to 200 amps).
• Participates in safety meetings.
• Performs all work according to established procedures, operating practices and safety rules.
• Trains new employees on meter reading, equipment use and operating procedures.
• Will not be included on the rotation call-out list for after hour emergency calls.
• Performs other duties which are similar, related, or incidental to this position.
• Report to work fit for duty and free from the affects of drug and alcohol.
• This will be considered an entry level position with no residency requirements.

Education Requirements

• High School diploma or GED equivalent

Other Requirements

• This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
 

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Visa sponsorship not supported.

Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.