Relationship Manager - Merchant Services

Deluxe is looking for a dynamic and results-focused Relationship Manager to support and grow our existing partner portfolio in Rosemont, IL. This is a sales-focused role that combines partner relationship management with proactive business development.

In this role, you’ll work closely with Deluxe's partners to strengthen relationships, identify new opportunities, and increase production. You’ll also be responsible for outbound prospecting, including cold calling businesses, engaging prospective merchants, and qualifying opportunities for payment solutions.

This is a great opportunity for someone who enjoys building relationships but also wants to develop their sales skills. For the right person, there is potential to grow into a full sales representative role and expand earning potential over time.

• →Outbound Prospecting: Make proactive outbound calls, including cold calls, to businesses and prospective merchants to identify and qualify potential sales opportunities.
• →Merchant Qualification: Engage prospective merchants to understand their business needs, assess fit, and identify opportunities for Celero’s payment solutions.
• →Partner Development: Build and strengthen relationships with Celero’s partners, maximizing their sales potential.
• →Strategic Planning: Design and implement strategies to enhance partner production, ensuring alignment with company objectives.
• →Consultative Support: Provide actionable insights and guidance to help partners drive revenue growth.
• →Performance Management: Conduct regular reviews to celebrate successes and identify areas for improvement.
• →Collaboration: Work with internal teams, such as marketing and operations, to deliver seamless partner support.
• →Reporting: Share sales performance updates, forecasts, and partner engagement metrics with senior leadership.

Basic Qualifications:

• →HS/GED

Preferred Qualifications:

• →2+ years of experience in relationship management, account coordination, training, teaching, or customer-facing roles
• →Proven ability to build trust and communicate clearly with a wide range of audiences from external partners to internal teams
• →Comfortable presenting and delivering information in both one-on-one and group settings
• →Strong interpersonal and problem-solving skills, with a passion for helping others succeed
• →Experience managing multiple tasks and priorities in a fast-paced environment
• →Proficiency in tools like Microsoft Office Suite or Google Workspace
• →Willingness to learn new technologies and platforms (e.g., CRM systems, POS software, fintech tools)
• →Strong organizational and time-management skills with a self-directed work ethic
• →Previous experience in sales, education, hospitality, or customer service is a plus