Retention Specialist

The Retention Specialist is a creative thinker and customer service advocate who will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.

• →Answering inbound calls from ExactCare’s existing patient base.
• →Assisting with general inquiries, making payments, and questions regarding claims.
• →Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
• →Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
• →Maintaining current knowledge of products and services offered.
• →Embody AnewHealth’s Core Values in all communications and interactions.
• →Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

• High school diploma /GED required.

• Must be 18+ years of age.
• 1+ years of experience in collections activities or customer service.
• Experience in a high volume, phone-based environment.
   

• Strong attention to detail and accuracy.
• Strong prioritization and organizational skills.
• Ability to use multiple software programs.
• Maintain a high degree of confidentiality on behalf of patients.
• Passion to help people and enrich their lives.