Medical Information Specialist (m/w/d)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

The role of Medical Information Specialist is focused on medical and scientific information relating to the correct and safe usage of our Medical Devices. The role reports to the Sr Manager Global Med Info.  

• →Coordinating and responding to all medical and scientific inquiries from medical staff and patients, across the full DePuy Synthes Orthopaedics product portfolio in EMEA, resolving requests by liasing with the appropriate Subject Matter Experts, and produce responses.

• →Communicate on the MedInfo processes in EMEA, to drive further adoption.

• →Ensure critical issues are escalated appropriately and document inquiries and responses accurately and completely in our global system according to the relevant SOPs and WIs.

• →Other project-related tasks to support the EMEA Medical Affairs team, such as scientific literature research and creation of and feedback for information material for patients.

• →Tracking and reporting to Management on Regional Metrics of Key Performance Indicators

• →Establish and maintain professional relationships with wider project teams and internal/external collaborators.

• Finished BSc or MSc degree in relevant area, resulting in knowledge of:
  • Human Physiology and Anatomy
  • Scientific and Clinical terminology
• Strong communication skills across multiple media
  • Telephone
  • Email
  • Text / Chat
  • Video Conference (Teams, Zoom, etc.)

• English Language is required (written and spoken)

• • Excellent attention to detail for spelling, punctuation and grammar skills
  • Ability to write formal letters
• Demonstrable time management and organizational skills
• Experience working towards deadlines and prioritizing tasks under pressure
• Very independent with a proactive approach to finding solutions and problem solving
• Detail-and process oriented.
• Quick learner with an ability to multi-task and handle variable work loads
• Confident in communicating professionally with internal and external stakeholders and at multiple levels of an organization
• Understanding of compliance, privacy and confidentiality
• IT skills: Experienced with business computer programs; MS Outlook, MS Word, MS Excel etc.
• Basic understanding and abilities in the use of AI tools in the work environment (GenAI, Co-Pilot, etc.)