Customer Claims & Dispute Senior Accountant

‘This role is a 1-year fixed term contract’ 

About the role 

As our Customer Claims & Dispute Sr. Accountant, you'll play a key role in delivering high-quality claims and dispute management within our Order-to-Cash organization. You'll review and resolve customer claims, analyse documentation and evidence, collaborate with internal and external stakeholders, and ensure timely processing in line with service levels and compliance requirements. Your work will help maintain strong customer relationships while supporting process excellence across a global business.  

Required Qualifications 

• Analysed claim coverage, liability and damages to determine claim eligibility and settlement outcomes.  

• Managed claims portfolios, including complex or high-risk cases, while meeting service level agreements and key performance indicators.  

• Prepared claim recommendations, settlements, denials and credit notes in accordance with policy and regulatory requirements.  

• Used SAP, High Radius or comparable claims and dispute management systems to process and resolve customer claims.  

• Worked in an international customer service environment and delivered results against agreed deadlines and performance targets.  

• Demonstrated fluent English at C1 level or above, plus proficiency in one additional European language.  

Preferred Qualifications 

• Worked within a Shared Service Centre environment focused on process optimisation and operational excellence.  
• Applied Lean Management principles or automation tools to improve business processes.  

What you'll build 

• Efficient and compliant claims resolution processes that deliver a positive customer experience.  

• Strong working relationships with customers, logistics providers, collections teams and internal stakeholders.  

• Accurate claim documentation, audit-ready records and timely execution of settlements and recoveries.  

• Continuous improvements that enhance quality, efficiency and service delivery across the claims function.  

If you've worked in a claims, disputes or customer service role where you balanced customer needs with policy compliance, you'll feel at home here. What matters most is your ability to make sound decisions, prioritise effectively and maintain quality while managing multiple cases.  

Life on the team 

The Order-to-Cash team supports the LEGO Group through consistent, high-quality and customer-focused process execution. We're building a department where collaboration, process excellence, quality and a positive working environment go hand in hand. You'll join colleagues who are committed to continuous improvement, enjoy working together and take pride in delivering value for customers and the wider business.  

What success looks like 

Success in this role means resolving claims accurately, meeting service commitments and helping shape a sustainable, high-performing claims function. You'll become a trusted partner to customers and colleagues, contribute to process improvements and support the evolution of the Order-to-Cash organisation. Working closely with customers, logistics providers, collections teams and internal stakeholders, you'll help ensure efficient execution and strong operational performance across the claims process.  

#EL – LI1 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect: