Host Relations Coordinator

RemoteUS Permanentmid

Other

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Quick Summary

Key Responsibilities

Support account management and sales activities for the Summer Work and Travel program. Provide exceptional customer service by responding to client inquiries and resolving issues related to systems,

Technical Tools

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Position: Coordinator, Summer Work and Travel

Reports to: Sales Manager

Department: Seasonal Exchanges

Location: U.S. based remote

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
You will receive a competitive total rewards package.CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

As a Summer Work and Travel Coordinator, you will be responsible for supporting the account management and sales activities for the team. The position focuses on providing exceptional customer service by addressing client inquiries, resolving issues related to systems, hiring events, and participant incidents, and delivering training on processes, program rules, and in-country activities. It supports sales activities by performing outreach to prospects to help increase job sales within a region. It provides ongoing support to host employers by helping navigate participant-related issues, mediating conflicts, and offering guidance on best practices. The role also involves recruiting and interviewing participants on behalf of employers, leading and contributing to assigned projects, and collaborating across teams to achieve shared objectives. The position may require both domestic and international travel depending on business needs. 

What you’ll do:

Support account management and sales activities for the Summer Work and Travel program.
Provide exceptional customer service by responding to client inquiries and resolving issues related to systems, hiring events, and participant incidents.
Deliver training to clients on processes, program rules, and in-country activities.
Conduct outreach to prospective employers to support sales efforts and increase job placements within assigned regions.
Assist host employers in managing participant-related issues, including conflict mediation and guidance on best practices.
Recruit, interview, and place participants on behalf of employer partners.
Contribute to assigned projects, ensuring timely completion and alignment with team objectives.
Collaborate cross-functionally with internal teams to support program success and operational goals.
Travel domestically and internationally as required to support business needs and program activities, as needed.

Bachelor's degree required.
A minimum of 1-3 years of previous customer success or customer service experience required.
International study/work experience preferred.
Excellent verbal and written communication skills.
Computer skills including MS Teams, Word, Excel, PowerPoint, and Outlook.
Excellent organizational skills with incredible attention to detail.
Excellent time management skills.
Strong ability to multitask while overseeing daily project management.
Energetic and team-oriented.