Senior Technical Support Specialist (m/f/x)

• Global & Local IT Support: Provide responsive, senior-tier technical support and ITSM for employees in Munich and globally. Act as the escalation point for highly complex technical issues and suspected security concerns.
• Employee Lifecycle & Device Management: Ensure seamless employee onboarding and offboarding. Manage and configure Apple laptops (macOS) and mobile devices (iOS) using tools like Jamf.
• Security & Incident Response: Partner with security leadership to expand our Information Security Management System (ISMS). Manage endpoint security and vulnerability solutions (e.g., CrowdStrike Falcon EDR, Zscaler). Lead incident response, containment, and root cause analysis.
• Identity & Access Management (IAM): Oversee IAM operations (e.g., Okta), including access requests, cloud integrations, proactive remediation, and auditing to ensure adherence to least-privilege principles.
• Network Strategy: Support and optimize local area networks (LAN) and office Wi-Fi (UniFi devices), focusing on stability, performance, and capacity planning.
• Strategy & Leadership: Architect disaster-recovery processes for core IAM systems. Design compliance reporting structures. Mentor peers, share best practices, and lead cross-functional technical initiatives.

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

• Language Skills: Fully fluent in both German and English (written and spoken).
• Technical Expertise: Advanced knowledge of supporting and managing Apple environments (macOS/iOS) and cloud-native/SaaS services.
• Security & IAM: Direct experience with endpoint security platforms (Zscaler, CrowdStrike Falcon EDR) and Identity and Access Management solutions (e.g., Okta).
• Network Experience: Proven ability configuring and managing office Wi-Fi and LAN infrastructure.
• Project & Stakeholder Leadership: Track record of leading operational initiatives, change management, and representing IT in cross-departmental discussions. Ability to translate technical concepts to non-technical stakeholders.
• Pacing & Adaptability: Comfortable juggling multiple initiatives and reprioritizing in a high-velocity environment without compromising service quality.
• Culture Add: A collaborative mindset that cultivates belonging, seeks feedback, and actively participates in company culture.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.