Techical Support Engineer

• →Support retail and VIP users on the App, Website, Desktop Client and API.
• →Troubleshoot and resolve technical issues, using logs, databases, monitoring and code to find root causes.
• →Identify product bugs and improvement opportunities. Work with the BUs to improve the product and the user experience.
• →Assist the Incident Management team with technical incidents. Join post-incident reviews and give recommendations.
• →Build and maintain internal tools and automation, including AI-driven ones, to make the team more efficient.

• 5+ years of experience in one or a combination of the following. Depth in one area plus the ability to learn the rest matters more than covering everything. DevOps / Infrastructure: CI/CD, public cloud (AWS / GCP / Azure / Alibaba Cloud), Linux, containers (Docker / Kubernetes), IaC, monitoring and logging, scripting. Solid networking fundamentals: HTTP(S), DNS, proxies, VPN.
• Software Development: Java / Spring Boot, Go, Python, Node.js or Rust on the backend. Or JavaScript / TypeScript on the frontend. Android, iOS, H5 or Flutter on the client.
• Technical Support / Solutions / Project Management: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base.
• Plus: production AI project experience (skills, harnesses, agentic loops), a financial services or Web3 background.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages, such as Mandarin, would be an advantage.

• Shape the future of finance 
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

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