Retail Program Specialist I

Yamaha is seeking to fill a Retail Program Specialist I for its facility in Marietta, GA. The ideal candidate will provide customer service and program administration support to the Dealer Network and Field Sales team through the Retail Operations phone queue and email inboxes. Administers retail incentive and BLU Print Dealer Performance programs from setup through payout, including inquiry resolution, payment funding, reporting, appeals, and record retention.

What you’ll be doing: 

• Serve as a primary representative for Dealer Retail Incentives, providing daily phone and email support to dealers, Field Sales, and internal stakeholders regarding program requirements, eligibility, points, payments, and discrepancies.
• Administer assigned Dealer Incentive and BLU Print programs, including accurate setup, verification, maintenance, processing, and payment administration in SAP Vistex, YDS, and other applicable systems.
• Research and resolve dealer inquiries and discrepancies by reviewing program guidelines and supporting records, coordinating with internal partners as needed, and clearly communicating outcomes and required follow-up.
• Provide program summary and detail reporting to management, field staff and internal support groups.
• Conduct audits of dealer marketing requirements that support BLU Print eligibility and point accumulation. Review and validate YDDI submissions in YDS, communicate approval status or required corrections to dealers, monitor resubmissions for compliance, maintain supporting documentation, and report results to BLU Print management and the Dealer Network team.
• Coordinate quarterly BLU Print appeals by tracking cases in Smartsheet, researching supporting evidence, preparing and presenting appeal packets, obtaining required signatures, and retaining final records in Smartsheet, SmartVault, and other approved systems.
• Maintain records of customer support provided to the Dealer network and Field Sales team through the phone queues and emails utilizing the Customer Relationship Management system (Siebel). Ensure that inquiries, research, follow up commitments, and resolutions are appropriately documented to support accurate service requests.
• Act as a liaison with internal departments and outside vendors to resolve program or system issues, maintain audit-ready records, and support consistent execution of dealer retail programs.
• Perform other duties as assigned.

What you need to be successful: 

• High School education or higher.
• 2-3 years of dealer support, customer service, program administration, retail incentives, sales operations, or related experience.
• Experience working in a customer-facing, dealer support, call center, or program administration environment preferred.
• Strong knowledge of Microsoft Office including Excel.
• SAP/Vistex preferred.

Decision-Making Responsibility

• Job requires judgment, initiative, and attention to detail within approved policies, procedures, and program guidelines.
• Works under general supervision to research dealer questions, reconcile information, resolve routine discrepancies, and prioritize work based on dealer impact, payment timing, and program deadlines.
• Escalates policy interpretations, material payment concerns, control exceptions, and appeal decisions as appropriate.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace.  If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!  

What’s in it for you: 

• 401(k) and Profit Sharing 
• Fertility Benefits 
• 37.5 hour work-week 
• Medical, Dental, Vision 
• Life and AD&D Insurance 
• Wellness Program 
• Short-Term Disability Coverage (for hourly roles) 
• Long-Term Disability 
• Student Debt Repayment Benefits 
• Ability to borrow Yamaha product 

Reports to: Dealer Incentives Manager I 

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law.  We celebrate diversity and are committed to creating an inclusive environment for all employees.