Help Desk Technician

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule.

• →Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
• →Diagnose and troubleshoot hardware, software, and network-related issues.
• →Install, configure, and maintain computer systems, peripherals, and mobile devices.
• →Assist with employee onboarding and offboarding, including workstation setup and software installation.
• →Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• →Support IT team projects, system updates, and process improvements.
• →Provide guidance to employees on IT best practices and security policies.
• →Escalate complex technical issues to senior IT staff as needed.

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
• 1-2+ years experience in an IT support or help desk role preferred.
• Proficiency with Windows 10 & 11 and troubleshooting.
• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).
• Experience with IT ticketing systems preferred.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.
• Strong customer service skills.