BUSINESS RELATIONSHIP OFFICER

SUMMARY

To promote and sell various products and services by building strong relationships with customers. The BRO will engage potential clients to understand their needs and provide tailored solutions while complying with regulatory and bank’s policies and procedures.

CORE RESPONSIBILITIES

• Process/facilitate requests digitally from assigned customers with excellent client experience within specified turnaround times.
• Achieve quarterly and monthly sales targets.
• Engage customers to identify and analyze their needs and offer personalized solutions.
• Encourage customers to migrate to the online channels.
• Regularly perform proactive interactions (calls or e-mails) with assigned customers to strengthen relationships, update/enrich customers’ data and obtain feedback.
• Receive, interview, and present options on products and services to assigned customers.
• Negotiate, complete, and submit Credit Card, Loans and Overdrafts applications to credit assessment.
• Follow up on the status of own active sales opportunities according to cause and keep customers informed.
• Track and monitor sales achieved in relation to personal target.
• Attend to queries promptly from customers.
• Provide ongoing performance reports on assigned portfolio.

REQUIREMENTS

• Associate Degree in Management Studies or related field or equivalent.
• At least 3 years of experience in a similar position will be an asset.
• Lending experience will be an asset.
• Lending experience in SME would be an asset.

DESIRED SKILLS

• Proficiency in Microsoft Office
• Excellent sales skills
• Negotiating skills
• Strong customer relationship-building skills
• Strong interpersonal skills
• Good time management
• Ability to work from home or digitally
• Good communication & listening skills
• Sound leadership skills
• Discipline
• Highly motivated
• Willingness to learn & apply effectively
• Goal oriented
• Commitment to results
• Attention to detail
• Courteous
• Diplomatic

Deadline: Deadline: 26th  October, 2026  | Only suitable applicants will be acknowledged - Seeking mature individuals

Persons interested in this exciting opportunity should apply to:

Chief People Officer

1st National Bank St. Lucia Limited, P. O. Box 168, Castries

Integrity - Confidentiality… Accountability… Professionalism...Customer Centricity...Respect