Lead Mitigation Technician

Benefits:

Dental insurance
Health insurance
Vision insurance

Reports To: Mitigation Project Manager

Full-Time

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a One Team mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial job sites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets them apart from our competitors in the industry.

Responsibilities:

Ensure project documentation is provided to office staff and Mitigation Project Manager on projects assigned (work authorization, Certificate of Completion, Dry logs, etc.)
Communicate the project scope, target start, and completion dates with customer and internal team
Obtain adjuster contact information and provide to Mitigation Project Manager
Communicate scope of work with mitigation project manager and technicians
Coordinate job requirements with technicians
Perform water mitigation duties
Perform fire mitigation duties
Perform mold remediation duties
Demolition
Load and unload equipment and supplies
Ensure work is completed within a timely manner
Ensure monitoring is completed daily
Ensure dry logs are completed daily
Ensure clear communication (verbal and written) with office staff, project manager and technician
Always leaving jobsites with a clean and orderly appearance
Complete project inspection form on assigned projects
Manage customer satisfaction and representing the brand
Preventative maintenance on vehicles, equipment and oversight of facility maintenance
Maintaining cleanliness of products and equipment to the highest standard
Follow and enforce all uniform and policy guidelines in line with the Brand Identity Guide
Continued development of production skills and expertise
Effectively perform all aspects of the production processes
Participate in on-call rotations for after hour/emergency calls
Other duties as assigned by management

Benefits:

Health insurance

Schedule:

Monday to Friday
On call
Overtime

Ability to Commute:

Troy, MI 48084 (Required)

Willingness to travel:

10% (Preferred)

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