10889– Sr. Desktop Support Specialist

United States·Jolietsenior

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

The selected Workstation Engineer will be responsible for designing, deploying, configuring, and maintaining high-performance workstation environments and client computing infrastructure.

Requirements Summary

Endpoint Management & Deployment Lead the design, deployment, and maintenance of SCCM/MECM infrastructure, including application packaging, OS deployment, patching, and compliance baselines.

Technical Tools

Customer SupportIt Support Specialist

10889– Sr. Desktop Systems (Support) Specialist
Location: Joliet IL (5 days on-site)

Company Overview:

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.com

What you will be doing:

The selected Workstation Engineer will be responsible for designing, deploying, configuring, and maintaining high-performance workstation environments and client computing infrastructure. This role supports end-users who require specialized computing resources for technical, engineering, design, and data-intensive applications. The successful candidate will ensure workstations meet performance requirements, maintain system stability, and provide technical support to maximize user productivity. Selected key roles & responsibilities will include:

Endpoint Management & Deployment

Lead the design, deployment, and maintenance of SCCM/MECM infrastructure, including application packaging, OS deployment, patching, and compliance baselines.
Manage and optimize Intune for modern device management, including configuration profiles, compliance policies, app deployment, and Autopilot provisioning.
Support hybrid SCCM–Intune environments (Co Management) and drive modernization initiatives.

Automation & Scripting

Develop advanced PowerShell scripts to automate administrative tasks, deployment workflows, and configuration processes.
Maintain scripting standards and ensure secure automation practices.

Policy & Configuration Management

Design, implement, and troubleshoot Group Policy Objects (GPOs) to enforce workstation configuration and security baselines.
Collaborate with security teams to align GPO and Intune policies with compliance requirements.

Workstation Engineering & Support

Build and maintain standardized workstation images using SCCM, MDT, or Autopilot.
Provide engineering support for complex workstation, application, and configuration issues.
Monitor endpoint performance, reliability, and compliance using analytics and reporting tools.

Security & Compliance

Implement and maintain endpoint security configurations, including BitLocker, Defender for Endpoint, and CIS/NIST-aligned baselines.
Ensure patching and compliance metrics meet organizational and regulatory standards.

Collaboration & Documentation

Work closely with security, networking, cloud, and service desk teams to support enterprise initiatives.
Create and maintain detailed documentation for processes, configurations, and architectural designs.
Mentor junior engineers and contribute to knowledge-sharing efforts.

What we require from you:

5-7 years of experience in workstation engineering or enterprise endpoint management.
Expert-level proficiency with SCCM/MECM (OSD, task sequences, patching, packaging).
Strong experience with Intune, Autopilot, and modern device management concepts.
Advanced PowerShell scripting skills.
Deep understanding of Group Policy, Active Directory, and Windows client OS architecture.
Strong troubleshooting and analytical skills.
Excellent communication and documentation abilities

Team Culture:

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.