Access Template Specialist

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Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

• 2 years of building and maintaining provider templates (preferably in Epic) or 4 years in provider scheduling
• Experience in database management, system administration, system applications, and business intelligence tools such as SQL Server, Qlik, Tableau or application implementation

• Certified in other Epic applications such as Grand Central or Prelude
• Master-level experience working with Epic Cadence as a scheduler or scheduling leader
• Experience with provider scheduling management applications, Qgenda preferred
• Epic Decision Tree Badge
• Experience working with Qlik applications

• Bachelor’s degree in relevant discipline or equivalent work experience

• Epic Certification in Cadence within one year
• Ambulatory Capacity Management Certification from the Patient Access Collaborative within one year

• Skills in Epic scheduling and provider maintenance scheduling tools
• Skills in reporting and analytics
• Proficiency in analytical, statistical and business intelligence tools
• Ability to work with detailed schedule optimization analytics with accuracy and confidentiality
• Strong communication skills with a variety of audiences, including department management, organizational leaders, physicians and staff members using presentations, spreadsheets and written documents
• Ability to multi-task
• Ability to work independently and within teams

• →Create, maintain, review, interpret, analyze and validate provider templates and decision tree build.
• →Partner with Physician Ops and Practice Ops as well as other stakeholders to identify and address operational issues related to provider templates and slot utilization-related metrics.
• →Internal consultant & educator for best practice stewardship & improvement plans.
• →Conduct provider capacity analysis and provide trends as needed by physician and practice operations leadership teams to identify slot utilization improvement opportunities.
• →Work as key team member on internal initiatives and projects related to provider templates and process improvement.
• →Manages fulfillment of schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques.
• →Consistently meets or exceeds service level standards when resolving requests.
• →Delegates work to other team members as appropriate and required to ensure a timely response.
• →Independently carries out project work and meets all project deadlines.
• →In conjunction with physician and practice ops leadership, coordinate Epic system enhancements, upgrades and replacements with IS&T PASS team and other areas/departments. Partner with IS&T and outside vendors to provide support for systems, data & hardware.
• →Serve as a resource and reference for the system related to template-building and maintenance.
• →Provide training and guidance to Access Template Coordinators. Provide backup support to Access Template Coordinators.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.