Client Payments Solutionist - 2

Perform the day-to-day operations for Client Payroll Collection Solution, ensuring the effective execution of payment processing, reconciliations, and client servicing, and operational support to ensure the team delivers seamless payment collection solutions.

Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.

• To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high.
• Ensuring high levels of engagement, performance, and development.
• Day-to-day execution of payroll collection and reconciliation processing
• Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries.
• Ensure that all settlements are completed accurately and on time, addressing any delays or errors.

• Analytical mindset and strong detail orientation
• Good judgment, problem solving and decision-making abilities.
• Deadline driven
• Process mindset
• Ability to work in a team.
• Sound understanding of the insurance environment.
• Relevant product, systems and process knowledge relevant to the payroll industry
• Understanding an awareness of payment operations client facing and back -office processes
• Other:
  • Advanced proficiency in Microsoft Office Suite• 
  • Payroll understanding and experience•          
  • Insurance knowledge           
  • Advance proficiency in Excel

• Business-related Diploma / degree
• 10-years’ experience in reconciliation and data matching
  

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