Commissions Analyst

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

The Revenue Operations team is seeking a Commissions Analyst to support accurate and timely sales compensation for a global field organization of more than 500 employees. You’ll administer commission plans and payments, maintain data across Xactly Incent, Salesforce Spiff, and Salesforce, and partner with teams across Revenue Operations, Finance, People Operations, and Payroll to resolve issues and improve processes. This role is a great fit for someone who enjoys detailed analytical work and wants to help build reliable, scalable compensation operations.

• Sales Compensation Administration: Supporting commission calculations, incentive payments, plan setup, and employee compensation changes.
• Data Analysis and Reconciliation: Working with large datasets to validate information, investigate discrepancies, and maintain accurate records.
• Cross-Functional Partnership: Collaborating with Sales, Revenue Operations, Finance, People Operations, and Payroll to resolve issues and meet deadlines.

• →Support the end-to-end administration of sales commissions for a global field organization, ensuring variable compensation is calculated and paid accurately and on time.
• →Maintain sales, quota, and commission data across Xactly Incent, Salesforce Spiff, and Salesforce through regular audits, reconciliations, and data validation.
• →Calculate, validate, and track commissions, bonuses, SPIFFs, guarantees, and other incentive payments in accordance with approved plans and policies.
• →Audit monthly and quarterly commissions, investigate discrepancies and root causes, and partner with the appropriate teams to resolve issues before payroll deadlines.
• →Support compensation-related employee lifecycle changes, including new hires, transfers, promotions, leaves of absence, and terminations. Set up participants, plans, quotas, and assignments in line with approved policies and procedures.
• →Respond to questions from sales employees and leaders about commission statements, calculations, plan mechanics, and payments, explaining information clearly and protecting confidential data.
• →Maintain documentation and audit trails for calculations, adjustments, exceptions, and approvals to support compensation governance and financial controls.
• →Identify opportunities to improve commission processes, controls, reporting, and automation, and support quarterly and year-end close, plan deployment, and quota administration.

• 2+ years of experience in sales compensation, commission administration, revenue or sales operations, finance, accounting, or a related analytical function.
• Experience supporting commission calculations and/or sales compensation plan administration.
• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field, or equivalent practical experience.
• Strong proficiency in Microsoft Excel and/or Google Sheets, including formulas, lookups, pivot tables, reconciliations, and analysis.
• Strong analytical and problem-solving skills, attention to detail, and ability to work with large, complex datasets.
• Strong organizational and time-management skills, with the ability to manage competing priorities and meet monthly and quarterly deadlines.
• Clear written and verbal communication skills, including the ability to explain compensation calculations and plan mechanics.
• Ability to collaborate across teams and handle confidential employee and compensation information with discretion.

• Hands-on experience with Xactly Incent and/or Salesforce Spiff.
• Experience with Salesforce and sales opportunity, bookings, and quota data.
• Experience supporting a global sales organization and multiple compensation plan types.
• Familiarity with quotas, attainment, accelerators, crediting, splits, SPIFFs, guarantees, and clawbacks.
• Experience supporting monthly or quarterly financial close and commission accruals.
• Experience in software/SaaS or education technology; basic SQL knowledge is a plus.