International Status Caller

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

UPS is looking for a detail-oriented and customer-focused Customs Brokerage Associate to support our Brokerage and International operations team. In this role, you will facilitate customs clearance activities by reviewing shipment documentation, identifying discrepancies, preparing customs entries, and ensuring compliance with Canadian customs regulations and government requirements.

The successful candidate will work closely with customers, customs authorities, overseas offices, carriers, and internal teams to support the timely movement of international shipments while maintaining a high level of accuracy and service.

• →Review commercial invoices, shipping documentation, and customs paperwork for accuracy and completeness.
• →Prepare and submit customs entries in accordance with applicable regulations and procedures.
• →Apply tariff classifications and verify shipment information to support accurate duty and tax assessments.
• →Investigate and resolve documentation discrepancies by communicating with customers, foreign origins, and internal teams.
• →Monitor customs clearance activities and follow up to ensure timely release of shipments.
• →Coordinate freight movement and delivery arrangements with carriers and operational partners.
• →Respond to customer inquiries regarding customs requirements, shipment status, and clearance processes.
• →Maintain accurate shipment records and perform data entry within brokerage systems.
• →Support audits, compliance reviews, reporting, and administrative activities as required.
• →Build and maintain positive relationships with customers and internal stakeholders.
• →Assist with process improvement initiatives and operational support activities.

• High school diploma or equivalent.
• Strong administrative, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work independently and collaboratively within a team environment.

• Experience in customs brokerage, transportation, logistics, international trade, or a related administrative field.
• Knowledge of customs operations, import/export procedures, and government regulatory requirements.
• Understanding of tariff classification and Harmonized System (HS) codes.
• Experience reviewing commercial documentation and resolving discrepancies.
• Previous customer service or client-facing experience.

• Customs and Trade Compliance
• Documentation Review and Accuracy
• Customer Service Excellence
• Critical Thinking and Problem Solving
• Communication and Relationship Management
• Data Analysis and Verification
• Time Management and Prioritization
• Teamwork and Collaboration
• Regulatory Compliance