Technical Support Specialist

.

• Provide tier-3 support for AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, IIS, Windows Server support in an enterprise environment

• Responsible for overseeing, installing, diagnosing, maintaining and administering Microsoft Windows server systems including

• Respond to help desk escalations

• Hardware and software upgrades

• Provide technical recommendations and decisions to the Deputy Director and Director of Computing Infrastructure & Services 

• Planning and executing growth and expansion

• Technical resource to internal programmers and vendors for best practices

• Responsible for recommending hardware and software purchasing and configuration for enterprise windows hosting server environments

• Participate in technical meetings

• Create and maintain thorough documentation (Standard Operating Procedures) for all job-related activities

• Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes

• Support application hosting (physical, virtual, enterprise) environments within the group
  

• Experience administering AWS

• Experience administering SharePoint

• Experience with Windows Server 2008-2022 operating systems installing, configuring, administering and maintaining

• Experience with VMware

• Experience with IIS installing, configuring, administering and maintaining

• Experience with implementing, administering and maintaining Group Policy Objects

• Manage and troubleshoot licensing issues if they arise.

• Interface with Microsoft Premier Technical Support to resolve any open support cases involving on premise or Cloud based email issues.

• Knowledge of cloud providers, specifically Microsoft AWS

• Knowledge of Azure Active Directory and cloud-based identities  

• Knowledge of Azure AD Connect and Active Directory Federated Services

• Knowledge of VMware vSphere and VMware ESXi virtualization 

• Understanding of common network protocols and virtualization networking 

• Understanding of current industry standards and best practices    

• Understanding of secure server builds and compliance controls

• Experience with System Center Operations Manager installing, configuring, administering and maintaining

• Knowledge with System Center Configuration Manager installing, configuring, administering and maintaining

• Experience with O365 installing, configuring, administering and maintaining

• Experience with Windows Server Performance Monitor and Network Monitor utilities

• Experience with Windows Event Viewer and various applications logs and utilities

• Experience working to resolve problems or in implementing new solutions

• Experience using a ticket management system for work prioritization and daily workload management. 

• Knowledge of complex software applications on PC's, servers, and networks.

• Knowledge and Experience of DNS, WINS, DHCP, NETBIOS, SMB, LDAP, TCP/IP protocols

• Ability to understand and contribute to functional requirements and translate them into technical design and development projects. 

• Ability to clearly document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes. 

• Ability to develop and manage user-oriented computing activities.

• Ability to train personnel in all phases of computer utilization and application.

• Ability to communicate effectively.

• Ability to write clearly and effectively.

• Ability to utilize specialized auditing and security software

• A positive and proactive approach in identifying problems, and problem resolution techniques.

• Ability to troubleshoot and solve complex technical computer problems.

• Ability to perform research and make recommendations to management on technical computer issues.

• Ability to draft agency automated information system policies, procedures, and standards.

• Ability to perform work requiring lifting and/or physical exertion may be required. 

• Must be able to continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge. 

• Ability to work in an on-call rotation

Please submit a cover letter along with a current resume and three (3) professional references. 

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.  

For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov 

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.   

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. 

If you require a paper application, please download and print one HERE 

.