HELOC Manager

Position Summary:

In addition to the items outlined below which pertain to the supervision of home equity lines of credit, the Mortgage Loan Home Equity Manager will have management and supervisory responsibilities. The Mortgage Loan HELOC Manger will have overall responsibility for the Home Equity Line of Credit division.

Supervise and manage Home Equity Line of Credit personnel to ensure that credit packages are being disclosed, processed, underwritten, closed and funded in accordance with Central Bank specific programs and guidelines. Coordinates and monitors the efficiency and production performance of each employee. Provides timely communication to Operations Manager of any problems or issues with regard to staff members. Provides availability to underwriters for assistance on underwriting/credit or appraisal issues. Implements and develops training programs for staff members in conjunction with functional areas within the mortgage operations department.

Oversee and approve residential home equity lines of credit and exceptions to policy within scope of authority in accordance with company policy. Oversee and Evaluate risk and set terms for approval based on Central Bank specific guidelines. Oversee and is responsible for the evaluation and analysis of home equity lines of credit packages to determine compliance with outside agency rules and regulations. Oversee the approval of appraisal reports, reconsiderations of value and assesses company risk due to property appraisal in accordance with guidelines. Maintains contact with outside agencies to obtain required information and/or documentation that may change periodically. Must have the ability to prioritize, be highly organized and have solid problem solving and decision-making skills. Ensure Corporate Credit Policy and all Federal and State Lending Regulations are upheld.

Duties/ Responsibilities

• Ensures that the home equity line of credit team is accurately evaluating and analyzing the credit risk factors in the determination of compliance with Central Bank policy, outside agency rules, and render final loan decisions on mortgage loans. Set forth in writing in an approved organizational form for loan approval and modification or identifies reason for denial.
• Oversee review of appraisal reports as needed and assess company risk in accordance with investor program guidelines
• Supervise the completion of all tracking screens and other required
• Ensure credit requests are disclosed within Central Bank procedures
• Supervise HELOC funders and the funding procedures to Central Bank Standard
• Work with Loan Servicing Center to ensure correct APR fees and proper interest is charged to consumers in conjunction with the funding process.
• Work with compliance team and audit department as required, including responding to all compliance and audit requests in writing by established deadlines.
• Be available as a Subject Matter Expert to work with the technology team and credit policy department
• Directly supervise HELOC Loan Opening, Loan Processing and Funding functions; work with fellow managers to coordinate proper supervision of underwriters and closers. Possible direct line reporting with underwriters and closers as to be determined.
• Provide data to Regional Operations Manager as needed
• Responsible for submitting a budget annually and working within the parameters of the budget
• Ensure proper staffing and turn times for channel. There is an emphasis to manage turn times to the expected standard based on volume. (Goals to be set by business line management)

Minimum of a bachelor’s degree or 10+ years’ experience

Well Versed in Mortgage Loan Home Equity loans 

Experience leading and motivating cross-functional teams to achieve the highest results

Flexibility and adaptability to perform in a high-volume, fast paced, and dynamic environment

Ability to analyze business processes to identify opportunities for improvement

Outstanding leadership, communication, and organizational skills

Ability to be solution driven in challenging situations, while still delivering optimal results