Emergency Medical Dispatcher

• →Ensure daily customer happiness
• →Ensures the answering of all telephone lines immediately in coordination with the Control Center Team
• →Answers and provides accurate information for all United Way referral calls
• →Answers and provides courteous assistance for all Red Cross emergency referral calls
• →In conjunction with the EMD, provides prompt, courteous call taking, pre-scheduling of calls, and response information to medic unit personnel

• →Assures that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift
• →Attends training sessions as required to maintain certification
• →Prepares computer-generated reports and other incidental and general information for the Director of Operations as directed.
• →Responsible for efficient, effective unit deployment through intelligent use of System Status Plan to ensure the best, safest response time performance possible
• →Provides coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports.
• →The ability to think and act quickly in stressful situations
• →Responsible for maintaining a good working relationship with management staff, fellow associates, public safety personnel, hospital and nursing home personnel, and the general public
• →Ability to prepare detailed written reports
• →Other roles and responsibilities as assigned

• Must be at least 18 years of age
• Must have a valid driver’s license and maintain a good driving record
• Must have a high school diploma or G.E.D.
• Must possess current BLS card
• Must successfully complete Medical Priority Dispatch Certification program
• Must complete specified Control Center orientation
• Accurate, basic typing skills and computer operation knowledge
• Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
• Exceptional knowledge of city streets and general service area geography
• Exceptional knowledge of the Medical Priority Dispatch System and its use in accordance with local protocols and company policies
• Exceptional knowledge of all first responders and mutual aid ambulance providers in and around our service areas and how and when they are activated

• Responsible for overseeing scheduling needs and volume demands and report any unusual circumstances or resource requirements immediately to the Control Center Supervisor and the Director of Operations.
• Must be interviewed by Life EMS designee

**Life EMS has a facial hair policy. A neatly trimmed mustache to the corners of your mouth is allowed, but otherwise, must be clean-shaven.

**Please note that Life EMS tries to accommodate all schedules, but as an EMS agency, you may be required to work shifts outside of your requested availability so we can assist our patients and communities. This may include days, nights, weekends, or holidays.