Automotive Service Manager

We are now hiring a Service Manager for our Kia dealership! 

We are seeking an experienced, motivated, and results-driven automotive professional to lead our service department, drive operational performance, and deliver the exceptional customer experience Kia owners expect.

This is a high-impact leadership opportunity for a service professional who thrives in a fast-paced dealership environment, knows how to develop high-performing teams, and understands how to build a profitable, customer-focused service operation.

If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you!

• →Lead all service department operations to maximize profitability, efficiency, and customer retention.
• →Drive performance through key service metrics, including:
  • →Repair order growth
  • →Technician productivity and efficiency
  • →Sales per repair order
  • →Warranty performance and comeback reduction
  • →Customer satisfaction and retention
• →Recruit, train, coach, and develop service advisors and technicians.
• →Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement.
• →Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• →Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• →Monitor budgets, control expenses, and maintain high operational standards.
• →Ensure compliance with Kia manufacturer requirements and all applicable federal, state, and local regulations.
• →Maintain strong working relationships between the service, parts, and sales departments.
• →Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• →Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.
• Kia dealership experience preferred; experience with other automotive brands will also be considered.
• Previous experience managing a high-volume service department is a plus.