Retail Store Manager

Recruiting Firm, Riderflex has been hired by our client, 6 Brick's LLC, to find their Retail Manager!

6 Brick's is looking for a Retail Manager who can own the store.

This is a single-location dispensary with high daily customer volume, and the Retail Manager runs it. You will lead the full team, hold people accountable, keep inventory accurate, protect compliance, and build the kind of customer experience that brings Springfield back through the door.

This is a hands-on leadership role in a family-owned business with real structure behind it: documented procedures, clear standards, and an owner who is close to the work. If you want to run a store, develop a team, and grow a cannabis career, this is a strong seat.

• Lead daily operations, including opening and closing standards
• Supervise and direct the retail team, including Team Leads
• Interview, hire, train and develop hourly staff
• Conduct 30, 60 and 90-day reviews for every employee
• Build and manage schedules and shift coverage

• Coach employees directly and document performance concerns
• Issue verbal, written and final warnings and follow through on them
• Manage attendance and conduct issues consistently
• Make recommendations on discipline, termination and advancement
• Hold longer-tenured employees to the same standard as new hires

• Oversee inventory accuracy, cycle counts and audits
• Investigate and resolve inventory discrepancies
• Maintain compliance with Massachusetts Cannabis Control Commission regulations
• Support CCC inspections, audits and documentation
• Oversee security procedures and incident reporting

• Manage cash handling procedures, reconciliation and daily deposits
• Track monthly results and trends for business forecasting
• Own store KPIs and use them to improve performance
• Maintain accurate financial records and operational reporting

• Resolve escalated customer complaints
• Maintain in-depth knowledge of every product and strain in the store, plus industry trends
• Partner with the team on product education and responsible use
• Work with the company's COO on marketing, promotions and operational reporting

• Must be 21 years or older
• Must pass all state-required background checks and CCC badging
• Experience managing a retail location or serving as a strong second-in-command with real ownership
• Demonstrated, hands-on employee accountability experience. You should be able to walk us through a real performance situation from first conversation through documentation to outcome
• Experience in a high-volume, fast-paced retail environment
• Strong written and verbal communication
• Comfort adopting new software and evolving technology

• Cannabis retail management experience
• Hands-on METRC experience
• Dutchie POS and Dutchie Backoffice experience
• Direct experience with Massachusetts cannabis regulations and CCC requirements
• Experience in another highly regulated retail environment (pharmacy, liquor, OSHA-regulated operations)
• Bachelor's degree, preferred but not required

6 Brick's operates on continuous improvement, which means standards can change as regulations and operations evolve. The strongest candidates for this role:

• Open to feedback and able to apply coaching quickly
• Comfortable giving direct feedback and holding employees accountable
• Work collaboratively and come to leadership with solutions, not just problems
• Stay calm and accurate when the store is at its busiest

6 Brick's is here to inspire our community through people, plant and purpose, while being a good neighborly partner. We have a clear vision to connect people and product for the best experience every time.

6 Brick's is a family business, and it shows even in the name: 6 Brick's, one for each member of the Shubrick Family, four of whom serve on the executive board. Our CEO and Founder, Payton Shubrick, wanted her family at the forefront of what 6 Brick's is and will become, and wanted to prove there is space in this industry for a family-owned and Black-owned dispensary. Her commitment to her family mirrors her commitment to the City of Springfield. As a Springfield native, showing up for her community matters to her. 6 Brick's is a business that brings people into the city and makes them want to stay a while.

Riderflex is a top-rated national recruiting firm, serving small to large companies globally. Our services range from C-Level Executive Search to Mass Volume Associate Level Hiring, catering to all functions and industries. We specialize in an executive recruiting process that involves vetting candidates through video interviews conducted by seasoned C-level executives.

Furthermore, we are renowned for our unique approach in finding the perfect fit for both clients and candidates. With a strong emphasis on cultural analysis and an executive recruiting process led by C-level experts, we excel in understanding and meeting specific industry needs.

Our mission is to create dynamic work environments, driven by our commitment to excellence in recruiting, consulting, and candidate services. At Riderflex, we don't just fill positions; we forge lasting relationships that propel businesses and careers forward.

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