Crossroads Talent Solutions

US·Lee's Summitmid

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Quick Summary

Overview

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management,

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What We Offer

~1 min read

Crossroads Talent Solutions is seeking dependable, detail-oriented PIV General Support Clerk II to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.

This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.

This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).

✓Medical/Dental/Vision Benefits Offered

✓401k

✓Life Insurance plans

✓Employee Health and Wellness program

Responsibilities

~1 min read

Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
Provide fingerprinting services for authorized DHS personnel
Process visitor badges and maintain visitor logs
Schedule appointments using DHS credentialing systems
Track card production, issuance, revocation, and destruction
Maintain and update access control systems and security databases
Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
Monitor and track HSPD-12 inventory and supplies
Provide professional customer service in person, by phone, and via email

Monitor and manage security-related email inboxes
Assist Regional Security Chiefs and Field Security Managers
Perform data entry and document scanning
Prepare reports, spreadsheets, and administrative documents
Maintain security trackers and databases
Support audits and annual inventory reviews
Assist with OSI program improvement initiatives

Requirements

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U.S. Citizenship (Required)
Clearance Required
Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
High school diploma or equivalent
Strong administrative and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Professional communication and customer service skills
Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
Reliable attendance and punctuality