Maintenance Coordinator

Lush Cosmetics has more than 250 retail stores between Canada and the USA alone, with our Canadian Manufacturing and Distribution Center located in Toronto, ON. 

Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing, providing fair wages for our staff, and supporting sustainable communities, as well as giving back to organizations that can make a difference.

What you do (Responsibilities):

• Practice safe work and identify unsafe situations to the appropriate individuals
• Adhere to company and departmental policies and best practices for quality, cleanliness, and health and safety
• Schedule and participate in regular site inspections of facilities and equipment
• Create Service Tickets based on the inspection report, and monitor service tickets until they are resolved
• Set an example in adherence to Health and Safety Standards
• Create Purchase Orders for maintenance equipment and parts
• Maintain positive relationships with Distributors, Contractors, Service Providers, Room Managers, and Supervisors
• Assign Service Tickets to the appropriate Staff Member, Contractor, or Service Provider
• Resolve Service Tickets by scheduling the appropriate Contractor or Service Provider
• Support the Maintenance team in completing maintenance tasks relevant to your training and skills
• Maintain a Preventive Maintenance Schedule
• Communicate professionally in person, by phone, and through email
• Ensure guests have confirmed appointments and are provided with appropriate personal protective equipment during their visit
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed.
• Perform general housekeeping and equipment cleaning duties as required
• Represent the ethics and culture of the Lush brand
• Inventory management of stores, spare parts, and materials
• Optimize CMMS integration
• Monthly KPI reporting

Who you are (Qualifications):

Required:

• Current Lush employee
• Flexible to work weekends, holidays, and occasional overtime
• Confident with basic mathematics, ability to count, including addition and subtraction
• Accustomed to working in a highly seasonal, high-pressure environment
• Capable of physical activities such as standing for long durations, bending down, pulling, and pushing
• Holds a valid Class 5 driver’s license
• Forklift, siccor lift, or walkie jack certified
• Proficient in Google Suite (GMail, GChat, GMeet, GDoc) 
• Success in identifying, documenting, prioritizing, and closing tasks
• Demonstrated process improvement experience, focused on the ability to find the root cause
• Maintain a positive attitude and engage in your work
• Ability to achieve daily goals consistently
• Excellent problem-solving, communication, and organizational skills
• Able to plan, prioritize, and organize multiple tasks
• Open and adaptable to daily feedback on performance
• Reliable, consistent attendance, punctual, and dependable
• Competency in English: reading, writing, and speaking

Preferred:

• Mechanical equipment and process knowledge
• 1-2 years’ administrative or maintenance experience in cosmetics, pharmaceuticals, or the food industry
• Ticket system and/or CMMS experience (Computerized maintenance management system, such as Hippo)
• Experience or familiarity with Industrial Equipment (Industrial Mixers, Pneumatic Systems, Hydraulic Systems, Labelling Lines)
• Experience or familiarity with hand or powered tools
• Well-versed in Lush’s Health and Safety Program
• First Aid Certified

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected, and enforced by the law under federal or provincial/state jurisdiction.}

Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.