Plumbing Dispatch

• →Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• →Communication Point: Act as the main point of contact for field teams, customers, and management.
• →Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• →Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• →Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• →Emergency Response: Coordinate emergency response efforts when necessary.
• →Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• →Collaboration: Work closely with other departments to streamline processes and improve service delivery. 

• 2+ years of dispatching experience. 
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus. 

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment.  Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled LED lighting. Reasonable accommodations may be made to perform essential functions.

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A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.   

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