Field Supp Resource Spec - Baltimore, MD

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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.


Job Description
Who We Are

We’re powering a cleaner, brighter future.

 

Exelon is leading the energy transformation, and we’re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

 

We’re powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

 

We’re committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

 

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

 

Are you in? 


Primary Purpose

PRIMARY PURPOSE
This position supports BGE customer-requested service projects by coordinating contracts, payments, permits, certificates, and joint trench billing. The role serves as a key administrative and operational liaison between customers, municipalities, vendors, internal teams, and job owners to ensure required documentation, payments, and approvals are processed accurately and on time.

Primary Duties

PRIMARY DUTIES

Monitor the New Business Inquiry mailbox and respond to customer and internal inquiries.
Review, process, and assign gas service requests through CC&B.
Process and coordinate gas-related work activities, including:
Gas Remove requests
Gas Abandoned services
Gas Availability requests
Enter customer service requests and draft applications received through site plans, email, and fax into Intellio.
Review applications to determine appropriate job classification, including RES1 and Service Lateral requests.
Assign TIBCO and draft work to Operations Support Assistants (OSAs) and contractors.
Coordinate workload distribution to ensure efficient processing and timely completion of customer requests.
Processes all BGE Extension Relocation Contracts (ERC's) in connection with customer requested services.
Receives customer payment and updates payment information in Asset Suite 8.
Manages the certificate process to include assurance of timely and accurate receipt of data from various municipalities through various mediums (i.e. RightFax, email, U.S. mail) to ensure information is correctly applied to existing jobs or is posted to system and issues are resolved.
Reviews and monitors permits to ensure they are applied and not nearing expiration to facilitate field construction as required.
Applies for permit extensions or reapplications through various municipalities as needed.
Manages the overall joint trench billing process and external website ensuring accuracy of billing, credit and transfer transactions, as well as following up on past due payments.
Coordinates joint trench billing disputes with vendors and leadership.
Coordinates resolution of issues related to work orders/tasks and certificates/permitting with municipalities and job owners as needed.
Forwards ERC's, customer payment and joint trench related data to Revenue Processing for further processing. Performs training and maintains documentation on processes for certificates, permit applications and ERC's for other groups within the Company.
Keeps various files and records.
Prepares statistical summaries and reports of pending and completed work. 
Answers inquiries concerning standard practices, certificates, permitting, and billing requirements.
Retrieves and updates information in company computer systems including Asset Suite 8, Hyperion and CC&B.

Job Scope

JOB SCOPE

Subject to overtime.

May be required to respond to emergency events.

 

 

MINIMUM QUALIFICATIONS

Four years of clerical experience or equivalent combination of formal education/training and experience

Ability to handle high volume work.

Demonstrated ability to communicate effectively both orally and in writing.

Demonstrated accuracy and attention to details.


Preferred Qualifications

PREFERRED QUALIFICATIONS

AS8, CC&B, Intellio, OneMDS

Working knowledge of standard Company software including Asset Suite 8.

General knowledge of job packaging and/or billing processes preferred.


Benefits


Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $34.29/Hr.
Annual Bonus for eligible positions: 6%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more