Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access
Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues
Assist with installing, configuring, and updating software applications
Triage, resolve, and document support requests through the IT ticketing system, Jira
Help maintain accurate IT documentation, guides, and process instructions
Support inventory management of IT equipment, software, and licenses
Assist with routine system maintenance tasks such as backups and updates
Learn and follow IT security best practices and company policies
Participate in team projects and assist with other IT-related tasks as assigned
Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
Experience setting up laptops, workstations, peripherals, and user accounts
Experience providing basic technical troubleshooting and support
Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365
Experience using a ticketing system to document and track support requests
Strong willingness to learn and develop technical and professional skills
Good organizational skills and attention to detail
Clear written and verbal communication skills
Ability to manage multiple tasks with guidance and support
Comfortable handling confidential information with professionalism
Ability to work in an office environment
Available for a full-time 4-month internship beginning January 2027
Able to work on-site at Kepler’s Toronto office (24 Ward Street) five days per week
Security requirement: The successful candidate must be eligible to obtain and maintain Government of Canada Reliability Status. Kepler will initiate and sponsor the screening process. The candidate will be required to provide the information, consent, identification, and supporting documentation necessary to complete the screening, which may include fingerprinting and additional documentation for periods spent outside Canada
Previous work experience, coursework, labs, or personal projects related to IT or technical support
Exposure to Linux or scripting languages (e.g., PowerShell or Bash)
Experience building or troubleshooting personal computers or maintaining a home lab
Interest in pursuing a career in IT support, systems administration, or infrastructure
Hourly Rate Range: $21.00 to $26.00 CAD
Actual total compensation will be determined at the Company’s discretion and is based on a variety of job-related factors, which may include, but are not limited to, relevant knowledge, skills, experience, performance, and education and/or training. The Company encourages all qualified applicants to apply, even if the posted salary range does not align with their expectations, as it does not reflect our total compensation package.
Job Type: This is for a current vacancy
Employment Equity & Accommodation Statement
Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities.
If you require accommodation during any stage of the recruitment process, please contact our People & Culture team at accommodation@kepler.space, and we will work with you to meet your needs.