IT Support Specialist - SAR Academy

United StatesFull-Timemid

Customer Support SpecialistCustomer

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Overview

SAR Academy seeks a technology support specialist. This role is a valued member of a supportive, collegial technology team. They are responsible for supporting teacher, student,

Technical Tools

Customer Support SpecialistCustomer

SAR Academy seeks a technology support specialist. This role is a valued member of a supportive, collegial technology team. They are responsible for supporting teacher, student, and administrative use of technology as well as maintaining technology infrastructure throughout the school. The ideal candidate is a hard-working professional, with strong organizational and communication skills and a particular interest in educational technology, systems administration, and effective tech support. This outgoing, team-oriented professional understands the needs of teachers and is committed to the advancement of educational technology in a school environment.

“Front line” help desk work fielding support tickets and providing tech. support for students and staff

Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program

Supporting the technology infrastructure throughout the school, including SMART interactive flat panels, network equipment, A/V equipment, IP phones, printers and other equipment

Training faculty & students on use of school systems and software platforms

Maintaining and creating technology documentation and tutorials for the school community

Attending and participating in technology department and faculty meetings, and numerous after-school events during the school year

Collaborating and sharing best practices within the technology department and the school community

Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies

Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems

Engaging in regular professional development that supports school, department and personal goals

Maintaining and managing printers

Maintaining hardware inventory

Supporting tech set-up for school events

Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points

Performing routine maintenance tasks such as system updates, antivirus scans, and data backups

Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system

Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices

Assisting with hardware and software procurement, inventory management, and asset tracking

Other duties as assigned by the Director of Information Technology and Director of Technology

Bachelor's degree, technical degree or equivalent technology work experience, preferably in an educational setting, technology certifications

Knowledge of basic networking and systems infrastructure

Knowledge of computer hardware and software, including Mac and PC

Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office

Familiarity with network infrastructure components, including switches, routers, and wireless access points

Ability to manage multiple projects simultaneously with frequent interruptions

Interest in working with people who have varying levels of technology expertise and interest

Willingness to work additional hours during peak periods

Ability to lift and carry up to 50 lbs

Preferred certifications: CompTIA Network+, CompTIA A+, Apple Certified Support Professional (ACSP), Cisco Certified Network Associate (CCNA), Google Certified Educator, Microsoft Certified, JAMF certifications such as: JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), JAMF Certified Expert (JAMF 300)

This 12-month, full-time position in the Technology Department offers a comprehensive benefits package. The IT Support Specialist reports to the Director of Information Technology. The salary for this position is commensurate with experience and ranges from $45,000 for junior-level candidates to $75,000 for senior-level candidates.

About SAR:

SAR Academy is a Modern Orthodox co-educational nursery through grade 8 day school located in Riverdale, NY. We are dedicated to the belief that every child possesses a divine spark, has unique worth as an individual and should be encouraged to achieve according to his or her ability. Our warm environment promotes confidence, creativity and enthusiasm for learning. In our approach to academics, we nurture students to develop intellectual curiosity, critical thinking skills and a lifelong love of both Torah and Secular studies.

Location & Eligibility

Where is the job

United States

On-site within the country

Who can apply

About this job

Pay per year: $45,000–$75,000 a year; 56% above the $38,376 median for Customer Support Specialist jobs on Jobera (1,077 salaries).
Who can apply: United States
Posted: 575 days ago
Employer: has 20 open jobs on Jobera.