APSUPSP-IT App Support & Training Specialist

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The pay range for this position is $48,800-$70,600 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Applications Support & Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Applications Support & Training Specialist, you will be responsible for providing support and training for company core IT applications to internal and external end users. This role is a subject matter expert (SME) for the Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems and their supporting applications and collaborates directly with vendors, software engineers and product owners to enhance the end user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(40%) Operations Support

• Administers RIS, EMR and auxiliary applications
• Provides workflow documentation, training and support for internally developed applications
• Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
• Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilitiesWorks closely with manager to develop operating standards, protocol, policies and procedures for systems

• Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
• Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
• Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
• Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts

• Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
• Performs new customer installations and upgrades of clinical software
• Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
• Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
• Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team

• Completes other tasks and projects as assigned

Required:

• Requires travel, varies by project and business needs
• Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes
• Three (3) years' experience in Helpdesk/ Phone/ Customer Service experience in a technical support or healthcare environment
• Two (2) years' Microsoft Office Suite experience
• Valid driver's license and proof of current insurance

• Bachelor's degree in Information Technology, healthcare, or related field
• System implementation and training experience
• Experience administering applications
• Experience using project management software
• Experience creating and executing QA test cases