Travel Programs Specialist

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

Crusoe is seeking a detail-oriented and employee-focused Travel Programs Specialist to serve as the primary point of contact for all things travel. Reporting directly to the Senior Manager, Travel Programs, you will own the day-to-day support experience — managing Jira tickets, resolving employee questions and escalations, and ensuring every Crusoe employee can travel confidently and smoothly.

This role is ideal for someone who takes pride in delivering excellent service, is energized by the operational side of travel, and enjoys building reliable, scalable support systems in a high-growth environment.

• Minimum 2-5 years of experience in a travel support, customer service, or operations role — ideally within a global tech company or professional services corporate environment.

• Familiarity with Navan and/or comparable corporate travel platforms (e.g., Concur, TripActions); Navan experience strongly preferred.

• Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships with air, rail, rental car, hotel, etc.

• Experience managing a support queue using Jira, Zendesk, or similar tools.

• Experience with event management tools such as Cvent, Planned, and other industry software.

• Familiarity with hotel contract fundamentals, such as attrition, F&B minimums, deadlines, etc.

• Strong customer service orientation — patient, empathetic, and solutions-focused.

• Highly organized with the ability to manage multiple open issues simultaneously without losing track of anything.

• Comfortable operating in a fast-paced, high-growth environment where processes are still being built.

• Clear communicator — able to explain travel policy and platform guidance in plain, accessible language. Continuously maintain self-help resources and reference documentation for easy digestion by current employees and assist with travel programs for newly onboarded employees.

• Proactive mindset — you identify gaps before they become problems and flag trends before they become escalations.