Member Growth Operations Contractor

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.

Virta is seeking a direct-mail operations contractor to provide temporary coverage within Member Growth Operations. This is a hands-on execution role responsible for keeping a high-volume, highly visible acquisition channel accurate, on schedule, and well coordinated across internal teams and external production partners.

You will manage established direct-mail workflows from intake through in-home delivery: campaign planning, data and creative readiness, proofing, approvals, vendor handoffs, production tracking, QA, and issue resolution. You will work independently on routine execution while partnering closely with Growth, Creative, Implementation, Analytics, and external vendors.

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  Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication.

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  Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows.

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  Partner with print and mailing vendors to confirm specifications, schedules, proofs, counts, postage, and in-home windows.

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  Perform detailed quality assurance across copy, personalization, client-specific requirements, creative assets, URLs and QR codes, audience files, and production proofs.

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  Maintain campaign plans, forecasts, trackers, and documentation so stakeholders have a clear view of scope, timing, risk, and decisions.

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  Identify issues early, recommend practical solutions, and lead coordinated resolution when timelines or quality are at risk.

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  Support knowledge transfer before coverage begins and document work thoroughly for a smooth transition at the end of the engagement.

Within your first 90 days at Virta, we expect you will do the following:

• Complete onboarding to Virta’s direct-mail processes, systems, quality standards, and client-specific requirements.

• Learn the quarterly mailing calendar, current campaign portfolio, forecasting process, vendor workflows, and approval paths.

• Review active and upcoming campaigns, production lead times, documentation, and known risks.

• Shadow the Direct Mail lead through campaign setup, proofing, vendor handoffs, and production tracking.

• Complete guided campaign executions and QA reviews with close oversight.

• Establish working relationships with Growth, Creative, Content, Implementation, Analytics, account partners, and direct-mail vendors.

• Identify documentation or process gaps that could affect coverage.

• Take primary ownership of assigned direct-mail campaigns from intake through in-home delivery.

• Manage campaign timelines, dependencies, approvals, audience inputs, proofs, production milestones, and vendor communication.

• Execute established QA controls across content, personalization, client requirements, audience files, URLs, QR codes, counts, and production proofs.

• Maintain campaign trackers, forecasts, decision logs, and status updates.

• Lead recurring campaign and vendor check-ins and escalate risks early.

• Continue working closely with the hiring manager and designated reviewers on unfamiliar, complex, or high-risk campaigns.

• Document exceptions, decisions, and process updates as they occur.

• Fully own day-to-day direct-mail operations for the assigned portfolio.

• Maintain on-time execution across planned and ad hoc campaigns while balancing competing priorities.

• Proactively manage production risks, vendor issues, changing requirements, and cross-functional dependencies.

• Demonstrate consistent application of quality controls, with no preventable material errors.

• Recommend practical improvements to documentation, handoffs, tracking, or QA where appropriate.

• Ensure campaign documentation and forecasts are current and accessible.

• Begin preparing a structured transition plan covering in-flight work, upcoming deadlines, vendor commitments, open decisions, and known risks.

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Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $60-$80/hour. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, DE, HI, ME, MS, OK, SD, VT.

Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Virta’s AI Interview Resources page. https://www.virtahealth.com/careers/ai-interview-resources