Lead Analyst, IT - Business Process Management (OTC)

PURPOSE The Lead Analyst, IT - Business Process Management leads business process analysis, standardization, and continuous improvement for Order-to-Cash (OTC) capabilities across BFS. The role partners with business and technology teams to translate operational needs into scalable processes and system solutions that improve customer experience, control, efficiency, and adoption.   This position leads cross-functional initiatives spanning customer and master data, pricing, order management, contracts, installation, billing, rebates, accounts receivable, cash application, reporting, and connected applications. The Lead Analyst guides requirements, process design, testing, release readiness, issue resolution, and performance improvement while mentoring analysts and promoting consistent application of the BFS Way.   ESSENTIAL DUTIES AND RESPONSIBILITIES Lead significant OTC process and technology initiatives, from discovery and design through testing, deployment, and stabilization. Partner with business leaders, product owners, engineering, architecture, finance, operations, and vendors to define priorities and deliver practical solutions. Analyze current-state processes, data, systems, and controls; identify root causes, gaps, risks, and opportunities for standardization or improvement. Translate business needs into clear process models, requirements, user stories, acceptance criteria, data needs, integration requirements, and traceability. Facilitate cross-functional workshops and design sessions for customer, pricing, order management, contracts, installation, billing, rebates, receivables, cash application, and reporting processes. Evaluate solution options and recommend approaches that balance business value, customer experience, standardization, risk, scalability, and supportability. Coordinate dependencies across SAP S/4HANA, OMS+, customer-facing solutions, reporting platforms, integrations, and legacy applications. Guide functional design reviews and confirm that proposed solutions align with approved business processes, controls, and end-to-end outcomes. Lead functional testing readiness, including requirements coverage, test scenarios, defect prioritization, business validation, and release-readiness assessment. Lead analysis and resolution of complex production issues and systemic process gaps; coordinate root-cause analysis, corrective action, and stakeholder communication. Use process metrics, KPIs, customer feedback, and operational data to monitor performance and prioritize continuous-improvement opportunities. Support roadmap planning, business-case development, enhancement prioritization, risk management, and resource planning for OTC initiatives. Partner with training and change teams to support process documentation, communications, learning materials, adoption, and knowledge transfer. Establish and promote standards for business analysis, process documentation, requirements quality, decision records, and knowledge management. Mentor analysts and serve as an escalation point for complex OTC process, functional, data, and integration questions.   SUPERVISORY RESPONSIBILITIES   This job has no supervisory responsibilities.     MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or an equivalent combination of education and experience. 7+ years of experience in business process management, business systems analysis, enterprise applications, or technology-enabled process transformation. Experience leading cross-functional process analysis, requirements, solution design, testing, deployment, and continuous-improvement activities. Experience supporting Order-to-Cash or related enterprise processes such as pricing, order management, contracts, billing, rebates, accounts receivable, cash application, or customer service. Experience with ERP and integrated enterprise applications, data, interfaces, reporting, and business controls. Strong facilitation, analytical, problem-solving, documentation, stakeholder-management, and communication skills. Ability to lead through influence, manage competing priorities, and guide or mentor other analysts. Preferred Qualifications Experience with SAP S/4HANA Sales and Distribution, billing, pricing, contracts, service or project-based processes, or related OTC capabilities. Experience with SAP Vistex, OMS+, POS, eCommerce, CRM, payment, credit, tax, reporting, or other integrated OTC solutions. Experience with process modeling and optimization tools such as SAP Signavio or similar platforms. Experience supporting Agile delivery, test management, release readiness, organizational change, and business adoption. Relevant certification in Business Analysis, Business Process Management, Agile, SAP, Product Management, or Process Improvement is preferred.   COMPETENCIES   Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.  Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.     BFS COMPETENCIES   Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle. Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude. Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same. Emotional Intelligence Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent. Develops and Leads Others Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes. Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions. Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.   WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required.