ADMINISTRATOR I

ADMI - ADMINISTRATOR I - 13R   Entry-Level Help Desk / Junior Systems AdministratorPosition OverviewWe are seeking an entry-level Help Desk / Junior Systems Administrator to provide technical support to employees and assist with day-to-day IT operations. This role is ideal for someone who enjoys troubleshooting, helping others, and developing hands-on experience with computers, networks, and business systems.Key Responsibilities•    Respond to support requests through the ticketing system, phone, email, and in person.•    Troubleshoot hardware, software, printer, connectivity, and account access issues.•    Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.•    Assist with employee onboarding and offboarding, including equipment setup and account changes.•    Support Windows, Microsoft 365, and common business applications.•    Assist with user accounts, permissions, and password resets in Active Directory or Microsoft Entra ID.•    Help monitor system health, apply updates, and review backup results under supervision.•    Maintain accurate support documentation, equipment inventory, and troubleshooting guides.•    Follow security procedures and escalate complex issues to senior IT staff.Required Qualifications•    High school diploma or equivalent.•    Foundational knowledge of computer hardware, Windows, and basic networking concepts.•    Strong communication, customer service, and problem-solving skills.•    Ability to follow procedures, document work, and manage competing priorities.•    Willingness to learn new technologies and ask for help when needed.Preferred Qualifications•    Coursework, an associate degree, or technical training in IT or a related field.•    Internship, volunteer, school lab, or personal project experience with technical support.•    Familiarity with Microsoft 365, Active Directory, remote support tools, or ticketing systems.•    CompTIA A+, Network+, or similar certification, completed or in progress.Experience: No prior professional IT experience required. Relevant education, certifications, and hands-on projects are welcome.