Service Coordinator

Customer Service & Project Coordination

• →Serve as the primary point of contact for customer quotes and open orders by phone and email
• →Provide quote and order status updates to customers and the sales team
• →Learn our product lines and the full range of work our Air Systems team handles
• →Track project status and make sure tasks are completed on time

Order Processing & Systems

• →Enter and process orders, including customer information, EDI transactions, and pricing
• →Troubleshoot and resolve order issues involving labor, materials, or pricing
• →Handle sourcing, order follow-up, returned goods, and nonconforming material processes

Vendor & Accounting Support

• →Expedite materials and follow up with vendors to keep customer orders on schedule
• →Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies

• High school diploma or GED
• Previous customer service, retail, or operations support experience
• Comfort working on a computer; experience with an ERP or business system is a plus
• Strong phone and professional writing skills
• Excellent organization and ability to manage multiple orders and priorities at once
• Problem-solving mindset and ability to research issues to resolution
• Ability to work independently in a fast-paced, changing environment
• Customer-first attitude and ability to work with different personalities
• Reliable attendance and punctuality

• Experience with order entry, quoting, or expediting
• Background in industrial distribution, manufacturing, or a technical service environment
• Familiarity with EDI transactions
• Knowledge of compressed air or industrial equipment