GBS Human Resources Services Senior Manager

The GBS HR Services Sr. Manager reports directly to the Air Liquide Argentina Business Shared Services General Manager. This position leads the strategic direction and operational execution of HR services across the Americas, covering 10 countries and multi-cluster businesses (NAM & Latam) in a fast pace growth environment of its portfolio offering. The Senior Manager has a team of 5 direct reports that include Senior Supervisors and a total ~65 headcount. This role is responsible for ensuring the efficient and effective delivery of HR processes, driving continuous improvement, and fostering a customer-centric culture. The Sr. Manager will manage a diverse team of HR professionals, optimize technology utilization, and maintain compliance with relevant regulations across multiple jurisdictions, all in alignment with the organization’s goals.

Key Responsibilities

Leadership & Management

• Lead the delivery of standardized and efficient HR processes across multiple countries, including but not limited to:
  • Talent Acquisition Administration
  • Employee Data Management
  • Payroll Administration
  • Compensation, Benefits & International Mobility Administration and Support
  • Learning & Development Administration
  • Employee Relations Support
  • HR Reporting and Analytics
• Manage day-to-day operations of the HR GBS Services team, ensuring legal compliance and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality and efficiency.
• Lead, mentor, and develop a high-performing team of HR professionals across multiple languages.
• Foster a collaborative and inclusive work environment that promotes teamwork, innovation, and customer satisfaction.
• Conduct regular performance reviews and provide feedback and coaching to team members.
• Develop and implement training programs to enhance team skills and knowledge.
• Manage team capacity and workload to ensure efficient service delivery.
• Ensure best practices for compliance, effectiveness and efficiency

Stakeholder Management & Communication:

• Build and maintain strong relationships with key stakeholders, including HR Business Partners, Centers of Excellence, business leaders, and employees across all supported countries, as the case may be.
• Act as a trusted advisor to stakeholders on HR service-related matters.
• Develop and implement effective communication strategies to ensure clear and timely communication with stakeholders.
• Manage vendor relationships and ensure service quality.
• Lead and manage cross functional projects.
• Drive strategic HR GBS Services program initiatives and deliver an excellent employee experience at a fast-growing global capacity

Budget/Financial planning & reporting

• Follow-up financial performance and cost base reduction opportunities
• Report HR GBS Services performance

Process Improvement

• Actively participate and implement at local level  and work directly with internal stakeholders and third party to successfully implement the Global HR GBS Services service delivery model
• Develop expert communities, best practice sharing, lessons learned and cross training to eliminate single points of failure and increase collaboration between teams
• Identify efficiencies and recommend process improvements to reduce costs and ensure compliance with company policies
• Proactively identify new trends and technologies for possible implementation and make recommendations on replacing or improving existing ineffective systems or processes
• Monitoring of initiatives implementation

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.