Sr. Manager Aetna Account Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is a Fortune 5 company on a mission to improve the health and well-being of communities across America. As a leader in innovation and customer care, we believe in putting people first, rising to challenges, and working together to create simple, impactful solutions. We are looking for motivated, curious individuals who want to grow their skills and make an impact on a high-energy team at the forefront of technology and innovation. 

The Senior Manager Account Management role sits within the Office of the Aetna Chief Digital and Technology Officer (CDTO) as part of the Aetna Technology Strategy & Operations team. This team supports a broad portfolio including technology strategy, customer success, management processes, talent operations, communications, colleague engagement, insights and visualization, and financial performance. 

As an Senior Manager Account Management for the Aetna business, you will help build and maintain our business across national accounts, middle markets, small group markets, and specialized verticals by articulating the member and client journey across Aetna Technology's full portfolio of products and platforms — including member-facing digital experiences, provider- and plan sponsor-facing tools, and underlying technology capabilities that support the enterprise. 

The Aetna Technology Customer Success Manager is responsible for assigned region(s) and/or specific specialized segments and is in this role will be aligned specifically to new business sales for large National Accounts and specialized client events.  

The focus is on relationship building, championing the voice of the customer, owning solution demonstrations and technology strategy updates, and supporting the enterprise in meeting adoption and satisfaction goals across all Aetna Technology solutions — not limited to any single product line or organization. 

Key Responsibilities:

• Develops messaging and narratives that bring the Aetna Tech vision, strategy, and value proposition to life.   

• Is responsible for representing Aetna Technology in finalist meetings and ongoing customer strategy meetings as well as in specialized client events. 

• Updates internal and external constituents on Aetna Technology's capabilities to create business opportunities and/or enhance the perception and understanding of the end-to-end member, provider, and client journey. 

• Creating customer‑friendly content including presentations, demos, and solution overviews, that help our team, sales and executive teams communicate consistently.  

• Partnering with product, engineering, and customer-facing teams to translate technical capabilities into intuitive, benefit‑driven stories.  

• Showcasing customer impact through data, success stories, and real-world examples.  

• Ensuring narrative alignment across DDAT to reinforce trust, clarity, and a unified technology brand experience.  

• Creates collaborative partnerships with leadership across sales, account management, commercial product, sales support, CVS Caremark, marketing, and other internal partners to align with business and customer objectives as well as Aetna Technology's broader strategy. 

• Reaches senior levels within a customer/consultant organization and tailors messaging to effectively engage senior executives. 

• Shares relevant industry and competitive data and customer feedback within Aetna Technology to champion development of new product and platform initiatives. 

• Has accountability for ensuring sales and account management teams have the internal materials, external collateral, and training needed to effectively promote Aetna Technology's solutions. 

• 7+ years of experience with National – Mid-size Accounts and/or Client Management. 

• 7+ years of experience with execution and delivery (planning, delivering, and supporting) skills. 

• 7+ years of presentation experience, both digital and in person, comfortable speaking to large groups. Comfortable leading product demonstrations and presenting in ongoing strategy, sales, and finalist meetings, specifically in person and with large gatherings of participants.  

•  7+ years of experience with creating content including presentations, demos, and solution overviews, that help our team, sales and executive teams communicate consistently.  

• Able to work across or within any time zones, including West Coast, as needed. 
• Willingness travel throughout the continental US up to 30 % to support customer meetings and events in person

• Passion for healthcare: a history of work in the healthcare industry and an ongoing desire to make one of the world's strongest healthcare companies even stronger. 

• Demonstrated relationship management skills and the capacity to quickly build and maintain credible relationships at varying levels of the organization. 

• Familiar with technology, product lifecycles across a broad portfolio (digital, platform, and infrastructure). 

• Communicates in an open and honest way to quickly build trust and respect; leverages communication skills to effectively and succinctly connect with a diverse range of constituents, both verbally and on paper, and with all levels of an organization. 

• Team leadership and able to develop internal partnerships that foster effective working relations. 

• Proven ability to influence others; must possess the ability to structure useful guidance around complex strategy decisions to influence and guide the decisions made by others. 

• Able to effectively work on teams within a highly collaborative environment while independently managing plan sponsor relationships. 

• Strong negotiation, organizational, management, analytical, and people skills. 

• Structured and logical thinking with the ability to identify and determine problems and develop strategic insight for product and technology teams. 

• Previous experience in SAFe/Agile product development is helpful

Bachelor's degree, or equivalent professional experience

The typical pay range for this role is: