COM-D Service & Logistics Specialist I

ESSENTIAL FUNCTIONS 

40% of job:  

Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. 
Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions. 

30% of job: 

Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationships with customers.  
Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations. 

15% of job:  

Meet department performance standards and benchmark service levels.  

15% of job: 

Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors. 
Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders. 

MINIMUM REQUIREMENTS  

Education: High School Diploma or GED 

Certifications: Weighmaster Certification preferred  

Work Experience: 1-3+ Years of Customer Service Experience  

Behavioral Competencies:  

Aligned Company Values 

Technical Competencies: (General)  

Ability to read maps and provide directions to haulers 
Ability to reconcile cash amounts and/or inventory levels 
Computer Skills (Excel, Word, Outlook)  

Dispatcher:  

Manage Fleet Capacity  
Truck Match-Making  
OTIS  
Communicate with sales, operations, COMD, haulers, and drivers  

Order manager:  

OTIS  
Sales 
Internal Communication (Sales, COMD., Ops., and AR)  
Order Taking  

Point of Sale:  

Customer Set-up  
On-Site Sale  
Truck Management  
Ticketing Process  
Internal Communication (Sales, COMD, and CORP) 
Administrative Tasks  

Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather 

Onsite, Kershaw Plant, Monday - Friday 6:30am-4:30pm