Reservations & Communications Agent

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

The Reservations & Communications Agent serves as a central point of contact for guests, prospective visitors, and internal hotel departments. The agent is responsible for managing all incoming hotel telephone communications while assisting guests with reservation inquiries, modifications, cancellations, general hotel information and requests. This role requires strong multitasking abilities, attention to detail, professional communication skills, and a commitment to Marriott's guest service standards.

• High school diploma or equivalent
• Previous hospitality, Front Desk, PBX, reservations, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced hospitality environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and willingness to learn hotel operating systems.
• Ability to handle confidential guest information professionally.
• Strong problem-solving skills and a guest-focused attitude.
• Ability to work flexible schedules, including weekends and holidays, based on operational needs.