Training & Development Coordinator - Provider Support

The Training and Development Coordinator is responsible for overseeing technical and process training while fostering a culture of continuous improvement and high performance. This role provides mentorship and development opportunities for customer service representatives, ensuring they excel in their roles. The coordinator collaborates with leadership and staff to align departmental operations with organisational objectives, contributing to measurable success in training and quality assurance functions.

• Bachelor degree in related field
• Minimum of 3 years of experience in training or quality assurance roles, with at least 2 years in leadership or supervisory capacity.
• Proven track record of implementing successful training programs and quality assurance initiatives.
• Advanced use of MS Office Suite and data visualisation tools.
• Demonstrated ability to handle sensitive information with discretion and integrity.
• Strong interpersonal skills, with the ability to build trust and rapport across teams.